Cast Stone Supplier UK manufacture their cast stone products to order, we have a 3 – 4 week lead time, where in comparison to other cast stone manufacturers 8 – 10 weeks lead time.
If you have have any questions regarding our lead time or delivery procedures, please contact a member of staff on 01482 526026 or send an email on info@caststonesupplier.co.uk.
Please inform us prior to delivery if there is steep access or if you have an uneven surface or gravel driveway, this would prevent access using a trolley unless you are able to provide some kind of boarding.
When the goods are delivered we ask that you slit through the polythene wrap using a small knife or kitchen scissors, cutting away from the stone to avoid damage. The polythene can then be peeled back to expose the items.
A visual check should be made for damage in transit, paying particular attention to the corners. This is a quick and easy process and is not physically demanding.
Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods.
This includes, but is not limited to, contractors’ fees. You should not book a contractor on the basis of an expected delivery date and we would strongly recommend that you only do so when you have the goods in your possession and have checked that they are both suitable and undamaged. Our couriers insist that you (or a representative) are present to check and sign for the goods on arrival.
Goods left unchecked or without a signature are not covered by our insurance policy and cannot be replaced free of charge.
